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Guest Service Agent - Graduate Storrs (Part Time)
Guest Service Agent - Graduate Storrs (Part Time)Schulte Hospitality Group • Storrs, CT
Guest Service Agent - Graduate Storrs (Part Time)

Guest Service Agent - Graduate Storrs (Part Time)

Schulte Hospitality Group • Storrs, CT
30+ days ago
Job type
  • Part-time
Job description

Job Description

Collegiate Hotel Group® , is seeking a Guest Service Representative to join Graduate Storrs and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personalrecognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing, assembling and delivering welcomeamenities
  • Escort VIPs to room and check theminpriorto arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer asneeded
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts tomanagement
  • Maintains front desk area to be clean andorganized
  • Assisting with lobby activation asneeded
  • Utilize proper procedures when handling guest PPIdata
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Alwaysretrievenecessaryidentification documents and form of payment uponguestarrival
  • Other duties asassigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally andinwriting
  • Ability to exceed expectations of guests and teammembers
  • Excellent time managementskills

BENEFITS/ PERKS

  • Work today, get paid today, with Daily Pay!
  • Free telemedicine and virtual mental health care access for all team members starting day one!
  • Multiple health insurance and life insurance options
  • 401k plan + company match
  • Paid time off for eligible team members
  • Holiday pay/ paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*

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Guest Service Agent - Graduate Storrs (Part Time) • Storrs, CT

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