Customer Service Representative

Customer Service Representative

Position at Skyservice Business Aviation

Fontainebleau, a Skyservice company, is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs.

Summary of Responsibilities :

• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
• Ensure communication and coordination between customers, lineservice crew, and staff;
• Coordinate fueling, catering, car rental, hotel booking, and reservations;
• Maintain, monitor, and update the Aircraft Entry Log and advise the lineservice crew accordingly;
• Answer the general number phone lines and forward calls to the appropriate person;
• Fill out digital forms for new clients and actively promote additional aircraft services and products;
• Respond to customer email inquiries in a timely and courteous manner;
• Complete daily invoicing and data entry for various vendors and customers;
• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
• Other duties as assigned.

Qualifications and Skills Required :

Other Requirements :

Schedule :

Rotational shift that are 8 to 10 hours in length. Must be available to work weekends and statutory holidays as required.

Benefits :

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.