No longer accepting applications

Satellite Operations Center Technician

DRS GlobalTampa, FL, United States

5 days ago

Job type

Full-time

Job description

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage.The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment.

This is an open and continuous announcement. This announcement will be used to fill current and future vacancies.

SATELLITE OPERATIONS TECHNICIAN

Onsite from MacDill AFB

POSITION SUMMARY :

The Satellite Operations Center Technician will provide Tier 1 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA / IP networks. An integral part of the team, the Technician's tasking will include shift work including some weekends and holidays.

PRIMARY JOB RESPONSIBILITIES :

Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required

Remotely troubleshoot VSAT systems via iDirect software

Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites

Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead

Prepare reports on network utilization, performance and activity as required

Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues

Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required

Monitor and test satellite network performance and provide satellite network performance statistics and reports

Assist in network design and capacity planning

Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)

Manage service restoration activities and track / update trouble ticketing system (Remedy)

Provide status reports to customers and management personnel

Provide testing and implementation support of new software releases for deployed network equipment

REQUIRED QUALIFICATIONS :

High School Diploma or GED

3-5 years of SATCOM experience or equivalent combination of education / training and experience

Experience managing and supporting iDirect Hub solutions, TCP / IP, general networking concepts, and strong knowledge of SATCOM / RF concepts

One year education or directly related experience in network operations center support duties

Security+ certification within 90 days of hire

Top Secret (TS) clearance with SCI eligibility determination

Strong verbal, written and interpersonal communication skills

Ability to work independently as well as cooperatively in a team-oriented environment

Strong analytic and problem-solving skills

PREFERRED QUALIFICATIONS :

Associate's Degree, or higher, in related field

IP Routing

Linux / Unix

Microsoft Office suite

Trouble ticket tracking

Technical certification (CCNA, CCDA, CCNP or CCDP)

SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.#LI-Onsite #LI-DR1

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Operation Technician • Tampa, FL, United States

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