Customer Service Associate

Job Description

Job Description

We are looking for a dedicated Customer Service Associate to join a Jewish non-profit organization. This is a 3-month contract position lasting until December 2025. You will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues through effective communication channels. This role requires a proactive individual with excellent interpersonal skills and the ability to manage multiple tasks efficiently. Hours are 8am-4pm and pay is up to $23 / hr.

Responsibilities :

• Respond promptly to customer inquiries via email, phone, and other communication channels.
• Manage and organize customer correspondence to ensure timely and accurate responses.
• Maintain detailed records of customer interactions and solutions provided.
• Resolve customer issues by identifying their needs and offering appropriate solutions.
• Collaborate with team members to improve service processes and customer satisfaction.
• Communicate clearly and effectively to establish a positive rapport with customers.
• Handle incoming phone messages and direct them to the appropriate department as needed.
• Monitor and follow up on unresolved customer concerns to ensure resolution.
• Provide feedback to management on recurring customer issues to enhance service offerings.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to manage email correspondence and phone messages effectively.
• Excellent organizational and multitasking abilities.
• Proficiency in using customer service software and tools.
• Problem-solving skills with a customer-focused mindset.
• High level of professionalism and attention to detail.
• Ability to work both independently and collaboratively within a team.