IT Support Specialist

Job Description

Job Description

Job Title : IT Support Specialist

Location : Pevely, MO 63070

Company : Anew Transport, LLC

This is an in-office position

IT Support Specialist

Overview

The IT Support Specialist provides frontline technical assistance and system maintenance to ensure all employees have reliable access to company technology resources. This role handles help desk requests, resolves hardware and software issues, maintains system efficiency, and supports network and security operations. The IT Support Specialist is also responsible for tracking hardware assignments, maintaining accurate asset inventories, and contributing to ongoing security assessments and reporting.

Reports to : Director of IT (Support & Security)

Key Responsibilities

Technical Support & Troubleshooting

Respond promptly to IT service requests, ensuring efficient issue resolution and user satisfaction. Diagnosing and resolving technical problems related to hardware, software, connectivity, and peripherals. Escalate complex or recurring issues to system administrators or vendors when necessary.

System Maintenance & Monitoring

Perform routine system checks, patches, and updates to ensure reliability and security.

Monitor workstation and server health to prevent downtime or degradation.

Assist with account management, permissions, and MFA setup in alignment with company security protocols.

Device & Inventory Management

Maintain a comprehensive and up-to-date inventory of all company devices, including laptops, desktops, peripherals, and mobile equipment.

Track hardware assignment by user, department, and status to ensure visibility across the organization. Monitor available stock for new hires and coordinate with HR and Procurement to ensure devices are ready prior to onboarding.

Audit device usage quarterly to reconcile physical assets with system records and correct discrepancies.

Security & Risk Management

Support enforcement of cybersecurity best practices, including endpoint protection, encryption, and access control.

Conduct ongoing risk assessments to identify potential vulnerabilities in systems or user behavior. Prepare and submit Security Risk Reports documenting any incidents, near misses, or policy gaps that slip through standard controls.

Collaborate with the Director of IT to develop corrective action plans for identified risks.

User Support & Training

Provide technical guidance and training to employees on software tools, system access, and security awareness.

Develop and maintain clear user documentation and troubleshooting guides.

Encourage proactive reporting of IT or security concerns from end users.

Collaboration & Continuous Improvement

Work closely with IT leadership, network administrators, and security staff to enhance system performance and risk posture.

Identify patterns in support tickets to recommend process or technology improvements.

Contribute to departmental metrics by maintaining data on ticket response times, device allocation, and security reporting.

Benefits after 90 Days

• 401(k) Retirement Plan – 100% match on the first 3% of contributions, followed by a 50% match on the next 2%.
• Company-Paid Health Insurance – Comprehensive medical coverage, with the option to add dental and vision at your own expense.
• Paid Time Off (PTO) – Generous leave to support work-life balance.
• Paid Holidays – Six (6) company-designated holidays per year.

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