Membership Coordinator-Private Membership Social Club

Membership Coordinator-Private Membership Social Club

Located in the heart of the Xfinity Center, our exclusive private membership club is designed for alumni, faculty, and supporters of the University of Maryland who value community, networking, and a premier social experience. With a focus on exceptional hospitality, curated events, and unparalleled member benefits, our club serves as a home away from home for those who share a passion for Terps tradition and excellence.

We are seeking a Membership Coordinator to manage and train reception staff, coordinate member events, assist the Membership Manager in hosting events at the club, and foster lasting relationships. This full-time, on-site position requires a dynamic and personable professional with a strong background in hospitality, event planning and execution, and relationship management.

Key Responsibilities :

• Serve as the primary greeter for members and guests, ensuring a warm, professional, and hospitable experience.
• Memorize member faces, names, and profiles to provide personalized service and foster a sense of community.
• Answer and direct incoming calls, providing detailed and courteous assistance.
• Manage email communication, including responding to inquiries and relaying messages promptly and professionally.
• Assist with general administrative duties such as postage / shipping, scheduling, and ordering office supplies.
• Maintain front office organization and cleanliness, ensuring it reflects the Maryland Clubs standards.
• Manage reservations, private event inquiries, and member scheduling in collaboration with the Membership Manager.
• Utilize design software, such as Adobe InDesign or Canva, to create flyers, digital communications, and marketing materials for events or club updates.
• Monitor and manage member communication platforms, including newsletters, social media updates, and event reminders.
• Provide exceptional customer service, addressing member needs or concerns and resolving them efficiently.
• Host and oversee table management during events or peak times, ensuring smooth service and guest satisfaction.
• Oversee reservations and bookings, including accommodating special requests with care and attention to detail.
• Use creativity to design and deliver memorable experiences for members and guests.
• Lead inductions and welcome experiences for new members to ensure they feel connected from day one.
• Build strong relationships with members and act as a trusted point of contact throughout their club experience.
• Capture content (photos, videos, stories) during events or key moments to support marketing efforts.
• Build membership base by supporting outreach efforts, generating leads, and converting prospects into active members.
• Assist in training reception staff.
• Other duties as assigned.

Member Engagement & Relationship Building :

Marketing & Brand Growth :

Qualifications :

If you have a passion for sales, relationship-building, and creating unforgettable member experiences, we'd love to hear from you! The noise level in the work environment is usually moderate. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.