Mortgage Customer Specialist

Job Description

Responsible for the timely and accurate completion of mortgage loan requests, acting as liaison between customers, mortgage loan originators and various third parties. Compiles, prepares and processes mortgage loan files from application through closing. Assures compliance with bank, regulatory and investor guidelines and customer service standards.

Basic Qualifications - High school diploma or equivalent - Three or more years of job-related experience

Preferred Skills / Experience - Effective problem-solving and decision-making skills - Ability to produce results in a fast paced, production-oriented and customer-centric role - Ability to manage multiple tasks / projects and deadlines simultaneously - Effective verbal and written communication skills - Thorough knowledge of loan processing and closing policies and procedures and credit policy to include automated underwriting system approver authority

• Bilingual Spanish fluency highly preferred

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

Pay Range : $24.18 - $32.21