Restaurant General Manager

Job Description

Job Description

General Manager - Applebee’s

Bonus Potential for the GM position for this location up to "$40K per year"

Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.

In Applebee’s, we’re known as Legacy Apple. Applebee’s has become synonymous with the neighborhood, which inspires us to be a good neighbor in the communities we serve, not just a great place to eat. Whether we’re helping save a high school prom, or raising money for children battling cancer, we’ve given over $5 million to strengthen the lives and relationships in our communities. Our guiding value is “Be a Good Neighbor”.

Role : General Manager

Invitation : To make a difference by loving people through the creation of a work environment that helps people become their natural best selves. As GM, you are responsible for selecting, developing, and leading a team of people that care for each other and who create an outstanding guest experience resulting in a financially and culturally, healthy business. (Leadership x People x Guest = Health)

Principal Responsibilities and Duties

• Lead and oversee all aspects of the restaurant operation
• Recruit, lead and develop the management team, equipping them to recruit, lead and develop their teams
• Organize and direct development programs for managers
• Achieve operational, cultural and financial objectives
• Provide and ensure friendly and efficient guest service
• Direct activities of all restaurant managers, supervisors, and employees
• Actively lead by providing vision, coaching, and feedback
• Foster team cohesiveness and positive team working environment
• Coach to production, productivity, quality, and guest-service goals and standards
• Identify performance and cultural trends and actively implement change when needed
• Meet restaurant financial objectives by meeting budget, forecasting, productivity standards, variance targets; initiating corrective actions where needed
• Enhance restaurant reputation by accepting ownership for creativity and innovation, seeking opportunities to add value and make a difference
• Review work procedures and operational problems to determine ways to improve service, performance, or safety
• Manage Profit and Loss through active decision making
• Analyze data to inform operational decisions or activities
• Manage expenses of the restaurant to budget
• Ensure proper scheduling of employees
• Evaluate employee performance
• Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations
• Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code, etc.
• Ensure proper investigation and resolution of customer complaints regarding food quality, service, or accommodations
• Ensure proper investigation and resolution of employee complaints regarding discrimination, harassment, bullying, and retaliation
• Ensure cleanliness and sanitation
• Ensure compliance with all health, safety and hygiene standards and policies
• Ensure compliance with all security procedures
• Ensure compliance with all alcoholic beverage regulations
• Direct facility maintenance or repair activities
• Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Other duties as assigned

Key Strengths and Competencies

Required Qualifications

Working Conditions and Physical Requirements

Key Performance Indicators

Direct Reports : Assistant General Manager, Kitchen Manager, Hospitality Manager, All employees when the immediate supervisor is not on the premises