Communications Specialist (Dispatcher: Non-Emergent)

Basic Functions :

Primary : Answer telephones, take and gather caller information. Track available units. Dispatch units accordingly. Maintain accurate time records of transport.

Secondary : To support the Supervisor, Dispatch in general, as needed.

Reporting :

The Dispatcher reports directly to the Supervisor, Dispatch (Supervisor).

The following positions report directly to the Dispatcher :

• At this time no personnel report directly to the Dispatcher.

Authorities :

Sacred Cross EMS, Inc. (SC) grants the Dispatcher the authority to exercise the responsibilities, and perform the duties, of your position. This includes full decision-making authority for all responsibilities and duties you manage, within the guidelines established by the Supervisor and other applicable company policies and procedures.

Duties and Responsibilities:

The Dispatcher is responsible for the successful performance of the following items: The Supervisor will, at times prescribed by company policy, conduct an evaluation of the Dispatcher's job performance based on these items. The Supervisor will rate the Dispatcher's performance on a scale of 1 through 5 with 5 being the highest possible score.

• Reporting to work on time according to the assigned schedule prepared to begin his/her duties.
• Ensuring that his/her time in and time out is consistently and accurately recorded for payroll purposes.
• Complying with all published company policies and procedures.
• Maintaining his/her work space in a clean and orderly manner.
• Supporting the Supervisor in the efficient scheduling of manpower, equipment and other assigned resources.
• Addressing and resolving problems concerning his/her areas of responsibility referring only those issues to the Supervisor which require his/her involvement.
• Ensuring the prompt and efficient response and resolution to customer service issues within the assigned area of responsibility.
• Ensuring that work performed consistently meets or exceeds SC and customer expectations.
• Collecting and submitting all required documentation in a timely and accurate manner.
• Maintaining consistent effective communications with his/her immediate supervisor or other management personnel as necessary to ensure efficient operations.
• Maintaining positive, productive relationships with other departments and personnel within the company.
• Operating in an ethical manner and in compliance with all established company policies, procedures and standards.
• Continually searching for ways and means to improve the processes and work flow within his/her assigned area of responsibility.
• Coordinating with and training, to the degree required, the person designated by the Supervisor to assume his/her duties in the event of his/her absence.
• Performing various other jobs and assignments as directed.

Requirements :

Education: A High School Diploma or GED is preferred.

Experience: A minimum of two years of verifiable, directly related experience with an organization similar in business activities to SC is preferred. The ability to work various shift schedules and a high level of computer proficiency is required.

Licenses and Certificates: This position requires a current, valid Operator's License issued by his/her state of residence and a driving record acceptable to the company's insurance carrier.

Physical Requirements:

The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job :

Body Positions: While performing the duties of this job, the employee is regularly required to stand and/or walk for prolonged periods of time. He/she may also be required to sit for prolonged periods of time while completing other duties and responsibilities.

Body Movements: The employee must have a full range of body movements, including the use of his/her hands to finger, handle, feel and manipulate various equipment. The employee must be able to bend, stoop and crouch.

Body Senses: The employee must have command of the senses of sight, hearing, touch and smell. Specific vision requirements include close vision, depth perception and the ability to adjust focus.

Strength: The employee must have the ability to frequently lift and carry up to twenty-five pounds.

Working Conditions: This employee will primarily be working in a smoke-free, climate controlled, indoors environment. He/she will occasionally be exposed to an indoor vehicle parking and vehicle maintenance environment.

Noise Level: The noise levels for this position will range from low to moderate to high depending upon the job site conditions as described above.

Performance Requirements:

The Dispatcher must meet or exceed all assigned duties and responsibilities at least 95% of the time, without sacrificing quality or safety.