Talent.com
Contact Center Supervisor

Contact Center Supervisor

VirtualVocationsEvansville, Indiana, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Contact Center Supervisor to support the Veterans Experience Office (VEO) Contact Center.

Key Responsibilities

Lead and support a team of 100 Contact Center Agents and 5 Senior Agents

Monitor workload distribution, oversee telephony queues, and ensure service standards are met

Address escalated customer concerns and oversee service recovery to ensure Veteran satisfaction

Qualifications

Bachelor's degree required (BA / BS)

Minimum of 2 years as a Contact Center Supervisor and 4 years of call center experience

Strong knowledge of Workforce Management processes and call center operations

Ability to motivate a large, diverse team in a fast-paced environment

Must live within 50 miles of a Veterans Affairs Medical Center (Phoenix, Salt Lake City, or Reno)

Create a job alert for this search

Contact Center Supervisor • Evansville, Indiana, United States

Related jobs
  • Promoted
Closing Operations Supervisor

Closing Operations Supervisor

VirtualVocationsEvansville, Indiana, United States
Full-time
A company is looking for a Supervisor, Closing Operations.Key Responsibilities Oversee and manage closing operations to ensure efficiency and compliance Lead and mentor a team of closing special...Show moreLast updated: 4 days ago
  • Promoted
Customer Success Specialist

Customer Success Specialist

VirtualVocationsEvansville, Indiana, United States
Full-time
A company is looking for a Customer Success Specialist to support and enhance customer satisfaction and retention.Key Responsibilities Provide professional support to customers, handling requests...Show moreLast updated: 30+ days ago
  • Promoted
California Licensed Bilingual Call Center Agent

California Licensed Bilingual Call Center Agent

VirtualVocationsEvansville, Indiana, United States
Full-time
A company is looking for a Bilingual Call Center Agent.Key Responsibilities Provides information to the public on services available through various Air Quality Programs Triages inbound calls an...Show moreLast updated: 3 days ago
  • Promoted
Child & Adolescent Mental Health Therapist (LCSW, LMHC, LMFT)

Child & Adolescent Mental Health Therapist (LCSW, LMHC, LMFT)

LifeStance HealthGriffin, IN, US
Full-time
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 27 days ago
  • Promoted
Financial Center Manager

Financial Center Manager

German American BankNewburgh, IN, US
Full-time
This position will be located at : .Bell Oaks Drive Newburgh, Indiana, 47630 United States.German American Bancorp and its family of financial services companies employ talented, compassionate people...Show moreLast updated: 30+ days ago
  • Promoted
United States Border Patrol Agent

United States Border Patrol Agent

U.S. Customs and Border ProtectionGrayville, Illinois, US
Permanent
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 2 days ago
  • Promoted
Insurance Call Center Representative

Insurance Call Center Representative

VirtualVocationsEvansville, Indiana, United States
Full-time
A company is looking for an Insurance A / R - Call Center Representative (REMOTE).Key Responsibilities Responds to customer inquiries through various communication channels, providing accurate info...Show moreLast updated: 30+ days ago
  • Promoted
Senior Manager, Customer Operations

Senior Manager, Customer Operations

VirtualVocationsEvansville, Indiana, United States
Full-time
A company is looking for a Senior Manager, Customer Operations to lead their inbound virtual contact center.Key Responsibilities Build and sustain a high-performance culture by setting clear goal...Show moreLast updated: 3 days ago
  • Promoted
Customer Service

Customer Service

LowesBoonville, IN, United States
Full-time
Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show moreLast updated: 5 days ago
  • Promoted
Customer Support Manager

Customer Support Manager

VirtualVocationsEvansville, Indiana, United States
Full-time
A company is looking for a Customer Support Manager to lead and develop its customer experience team.Key Responsibilities Manage and support a team of 20+ agents and 2 Team Leads, providing coach...Show moreLast updated: 30+ days ago
  • Promoted
Patient Connect Representative - Access Center

Patient Connect Representative - Access Center

DeaconessEvansville, IN, US
Full-time +1
Patient Connect Representative - Access Center.Job Category : Patient & Guest Services.Requisition Number : PATIE008811.Benefits : We pride ourselves in retaining our top talent by offering work envir...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Advocate

Customer Success Advocate

VirtualVocationsEvansville, Indiana, United States
Full-time
A company is looking for a Customer Success Advocate.Key Responsibilities Handle inbound sales and service calls, focusing on customer experience Provide thoughtful advice to enhance customer va...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SVC / SHIFT LEADER

CUSTOMER SVC / SHIFT LEADER

KrogerNewburgh, IN, US
Full-time
Create an outstanding customer experience through exceptional service.Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver e...Show moreLast updated: 30+ days ago
  • Promoted
Counter Sales Associate

Counter Sales Associate

PoolEvansville, IN, US
Full-time
Location : Evansville, IN - 568A, 9201 Oak Hill Road, Evansville, Indiana - 47725.Pay : $18-$20 / hour and up to $2,500 through our performance bonuses. Work Hours : Monday-Friday 8am-5pm.You Want Benefi...Show moreLast updated: 23 days ago
  • Promoted
Client Success Specialist

Client Success Specialist

VirtualVocationsEvansville, Indiana, United States
Full-time
A company is looking for a Junior Client Success Specialist to assist clients in recruiting participants for clinical trials. Key Responsibilities Guide new clients through the onboarding process ...Show moreLast updated: 30+ days ago
  • Promoted
Client Success Lead

Client Success Lead

VirtualVocationsEvansville, Indiana, United States
Full-time
A company is looking for a Regional Client Success Lead to support client relationship management for regional accounts.Key Responsibilities Develop and maintain strong client relationships to su...Show moreLast updated: 30+ days ago
  • Promoted
Patient Connect Rep - Access Center - Mid-Shift - Henderson

Patient Connect Rep - Access Center - Mid-Shift - Henderson

DeaconessHenderson, KY, US
Full-time +1
Patient Connect Rep - Access Center - Mid-Shift - Henderson.Job Category : Patient & Guest Services.Requisition Number : PATIE010654. Benefits : We pride ourselves in retaining our top talent by offeri...Show moreLast updated: 30+ days ago
Workforce Supervisor

Workforce Supervisor

Surge StaffingPrinceton, Indiana, United States
Full-time
Quick Apply
Surge Staffing is committed to connecting great employees with great customers.It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a stro...Show moreLast updated: 3 days ago
  • Promoted
Hourly Supervisor & Training

Hourly Supervisor & Training

WalmartBoonville, IN, US
Full-time +1
Are you looking for a job that offers more responsibility, more pay, and more opportunity? As an hourly supervisor, you are responsible for an entire area of the store. Associates in your area will ...Show moreLast updated: 30+ days ago
  • Promoted
Mental Health Therapist

Mental Health Therapist

SonderMind CareersSturgis, KY, US
Full-time
SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools....Show moreLast updated: 30+ days ago