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Air Import Agent Job at Expeditors in Memphis

Air Import Agent Job at Expeditors in Memphis

MediabistroMemphis, TN, United States
30+ days ago
Job type
  • Full-time
Job description

Overview

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Air Import files as required
  • Use Workflows on a daily basis
  • Ensure timely delivery of freight to customers for Import shipments
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client and service providers billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
  • Meet compliance at all times to regulations, including Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per company procedures
  • Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

  • 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
  • Understanding of air documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • IATA certification (preferred)
  • Fluent in English

    • Reporting Structure

  • Air Import Lead Agent, Supervisor and Manager

    • Benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan : Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

    • Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Management and Manufacturing
  • Industries : Transportation, Logistics, Supply Chain and Storage

    • Location : Memphis, TN

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    Expeditor • Memphis, TN, United States