Customer Service Representative

We are looking for a Customer Service Representative to join the team at our Hauling site in Shreveport, LA.

The schedule is Monday - Friday 7 : 30 a.m.-4 : 00 p.m.

Pay Range : $18-19 / hr., weekly pay.

Benefits, 401k match $1 per $1, vacation, and year-round work.

JOB RESPONSIBILITIES :

Work closely with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

Answer incoming calls and assist with billing related questions or account support

Manage collections through phone calls, email campaigns

REQUIREMENTS :

2- years of Customer Service experience in a high call volume atmosphere

Experience with MS Word, Excel, and Email preferred .Typingand 10-key skills are required

Excellent organization and communication skills

Ability to analyze and solve problems. Gather data, compile information, and prepare reports

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.