Strategic Business Transformation Director

Transformation Initiatives

The Enterprise Transformation team drives large scale transformation from start to finish and serves as a connector across the organization to ensure realization of intended business outcomes. As part of company-level Portfolio planning, we drive our company's top priorities through project intake and assessment, portfolio planning, prioritization, and performance reporting. We then align partners on program governance, roadmaps, project plans, scope, and delivery across impacted groups. And to ensure adoption, and implement strategic change, communication and enablement strategies to drive behavioral change and adoption of new processes, policies, technologies and ways of working. This role will be focused on leading and managing transformation initiatives focused on improving Commerce for Sales led and Digital (.com) policy, processes, systems and data in partnership with sales, marketing, and customer success teams.

This position is an individual contributor role reporting to the Vice President, Enterprise Transformation and Program Office.

Responsibility

• Lead by example, fostering a team culture that values collaboration and facilitates personal and professional growth
• Lead and run transformation initiatives focused on improving Commerce for Sales led and Digital i.e. self service (.com) routes to market, including policy, processes, systems and data in partnership with sales, marketing, and customer success teams
• Align transformation programs with bold goals to boost renewals, growth, and new GTM motions
• Present to top leadership, build consensus, and confidently drive decisions about solutions, policies and procedures that shape the future
• Rally cross-functional teams to deliver strategic transformations that create real impact aligned to organizational strategy
• Be a trusted advisor to Commerce partners and lead efforts to transform attitudes and guide collaborators through the transformation journey for Sales, Partner and Digital commerce
• Lead by example and foster collaboration, growth, and an atmosphere of excellence
• Drive end-to-end commerce transformation, focusing on modernizing processes such as Quote-to-Cash (QTC), Order-to-Fulfillment, and Billing-to-Revenue, to enhance customer experience, and deliver measurable business outcomes
• Drive transformation, company readiness and improvements for Digital, Direct and Partner led Commerce workflows, including Onboarding / adoption and Enablement Workflow, engagement and Order Management workflow, Configure to Quote, Support and Services workflow
• Define and drive CPQ / Commerce roadmap, program execution and facilitate program activities to modernize the CPQ platforms and standardize CPQ services to allow faster time to market, operational efficiencies and zero touch transactions for new offers, trials and features
• Collaborate with senior leadership to align Commerce and Self Service transformation initiatives with overarching business goals and strategic objectives
• Lead and implement transformation initiatives within service operations to optimize processes, enhance both internal and external customer experiences, and drive efficiency across service delivery models
• Collaborate with cross-functional teams to implement innovative solutions that align with business objectives and improve service outcomes
• Leverage PMO tools and methodologies to implement and manage scope, timelines, risks, and resources
• Facilitate timely and accurate executive communication to broad audiences
• Liaise between executives and operational teams to drive alignment and clarity
• Manage across regions and cultures, ensuring global alignment to achieve outcomes
• Implement mechanisms for continuous feedback and improvement
• Build frameworks for tracking and reporting business performance, driving data-informed decisions
• Lead the evolution of systems and processes to support company growth and prepare for the next stage of maturity
• Drive initiatives with an outside-in approach, prioritizing exceptional user experiences

Job Designation

Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Qualifications

Basic

Preferred

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations :

California : $202,800.00 - $327,625.00 base salary

Illinois and Colorado : $193,100.00 - $272,750.00 base salary

Washington, New Jersey and New York (including NYC metro area) : $193,100.00 - $286,500.00 base salary

Washington DC : $202,800.00 - $286,500.00 base salary

This role is also eligible for the following :

Global benefits provide options for the following :

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a