Seasonal Customer Support Agent

A company is looking for a Seasonal Customer Support Agent.

Key Responsibilities

Resolve customer inquiries via email, chat, and phone, escalating issues as necessary

Clarify customer needs and provide effective solutions while maintaining detailed records

Maintain product knowledge and contribute to team efforts by improving support materials

Required Qualifications

Prior experience in customer support or customer success, with familiarity in ticketing systems (Zendesk preferred)

Proactive and self-motivated attitude

Experience in EdTech or with technical integrations (SFTP, API, etc.)

Ability to work a flexible schedule, including early mornings, evenings, and weekends

Quick learning skills and tech-savviness in a dynamic environment