Customer Support Specialist

About Aloha

We’ve been featured on the INC 5000 for SIX consecutive years (2020-2025) and we're chasing #7 this year!

At Aloha , we’re revolutionizing how healthcare practices engage with their patients using AI. Our platform transforms outdated workflows into seamless, personalized, and efficient experiences, freeing up providers to do what they do best : care for patients. Check out our products HERE

We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us? CLICK HERE to Meet our Team!

About the Role

We’re looking for a detail-oriented and proactive Onboarding Data Entry Specialist to support our rapidly growing client base. You’ll play a vital role in ensuring the smooth onboarding of new customers by partnering with our Launch team to prepare, update, and finalize client setups before and after launch calls.

What You'll Do

• Create and edit client forms, ensuring timely updates and adherence to client needs
• Complete initial account setup tasks and ensure all required onboarding steps are finalized before launch
• Update and optimize campaigns to streamline activation during the client launch process
• Collect, upload, and maintain client-submitted forms, ensuring accuracy and proper configuration
• Configure after-hours call attendants, including AI-generated voicemail recordings and related settings
• Set up and activate webchat features for client websites and portals
• Build and implement custom referral schedulers, ensuring proper integration with referral settings - Work with launchers to update client scheduling settings and needs, ensuring proper integration with platforms
• Execute SEO setup, including configuration, review, and finalization for client visibility and performance
• Edit and manage client form submissions post-launch, ensuring timely updates and adherence to client needs
• Provide backup support for Launchers, stepping in to maintain continuity and client satisfaction as needed
• Assist with ad hoc tasks and one-off client projects to ensure smooth onboarding and exceptional service delivery

What You Bring

Why you'll love it here

Why this may not be the place for you :

✨ Want to Stand Out?

Email Adam.Rangel@GetAloha.com with 3 reasons why you're a great fit.

Aloha is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.