Internal Service Advisor

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking a detail-oriented and organized Internal Service Advisor responsible for managing all internal repair orders, dealership vehicle reconditioning, warranty claim processing, and internal billing. This role serves as a key liaison between technicians, parts, used car management, accounting, and service leadership to ensure timely, accurate, and compliant documentation and workflow.

More about the role

• Open, manage, and close all internal repair orders for dealership-owned, company, demo, and loaner vehicles
• Coordinate used car inspections, reconditioning, and mechanical repairs
• Track reconditioning status and ensure vehicles meet frontline-ready timelines
• Ensure proper labor op coding, parts posting, and documentation on all internal ROs
• Maintain reconditioning logs, internal service reports, and cost summaries
• Review repair orders for accuracy prior to billing
• Submit and track warranty and internal claims
• Resolve rejected or unpaid claims
• Communicate timelines and approvals with technicians, parts, and management
• Partner with accounting on internal billing accuracy

What we look for

• Previous experience as a Service Advisor, warranty or in a similar role in the automotive industry is preferred.
• Excellent communication and interpersonal skills, strong organizational abilities, high attention to detail and a customer-oriented approach.
• Familiarity with automotive service software, DMS and Microsoft Office Suite.
• Basic understanding of automotive systems and repair procedures.
• Ability to manage multiple priorities

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.