Job Customer Service Associate

Customer Service Associate

Location : Holbrook, NY, US, 11741

Position Summary : This position supports the Customer Service and Sales teams by undertaking a broad range of customer service duties for assigned customers related to OEM and / or repair sales, quotations and orders. Duties include, pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, and addressing customer inquiries and concerns with the objective of maintaining positive customer relationships within the organization.

Essential Duties and Responsibilities :

• Act as the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and AMETEK business objectives.
• Purchase order review, order entry and maintenance, customer website maintenance and resolution of customer issues.
• Communicate with Sales and Operations personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Must understand repair operations and associated workflow.
• Review customer contracts, specifications, purchase orders, shipping instructions and other customer requirements and support documentation.
• Maintain files for quotes, orders, contracts and related customer documents.
• Interact individually with the sales team to identify and clarify information and research needs.
• Customer interfacing specifically as back up with internal requests if Sales team is on the road.
• Performs other related duties as assigned by responsible manager and / or business unit manager.

Education :

Experience :

Qualifications :

Compensation : Hourly

Salary Minimum : $50,000

Salary Maximum : $70,000

Incentive : No

Nearest Major Market : Long Island

Nearest Secondary Market : New York City