A company is looking for a Director of Customer Service.
Key Responsibilities
Develop and execute a customer service strategy aligned with company growth goals
Oversee daily customer service operations and manage third-party call centers
Analyze churn drivers and implement corrective action plans
Required Qualifications
8+ years of progressive customer service leadership experience
3-5 years in food manufacturing, meal kits, subscription services, e-commerce, or CPG preferred
Proven experience scaling customer support operations in high-growth environments
Experience managing outsourced call centers
Familiarity with CRM platforms (Zendesk, Salesforce, Freshdesk, etc.)
Director of Customer Service • Washington, District of Columbia, United States
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