Senior Help Desk Specialist

A company is looking for a Staff Help Desk Specialist to drive operational excellence and support end-users in a fast-paced environment.

Key Responsibilities

Resolve advanced technical support requests and recommend process improvements

Lead incident response for critical IT service disruptions and mentor junior team members

Provide expert AV support for meetings and collaborate to enhance employee experiences

Required Qualifications

Minimum 8+ years of related experience with a Bachelor's degree

Proven experience in Help Desk or IT Support, preferably in SaaS or Fintech

Hands-on experience with AV systems and troubleshooting related issues

Commitment to continuous learning and adapting to new technologies

Enthusiasm for mentoring others and sharing best practices