Financial Aid Services Student Worker

Position Number

ST3671 Organizational Unit Financial Aid Services Student Workers - Joliet IL Posting Number SP0914-16 Notice of Nondiscrimination The University of St. Francis does not discriminate in its employment practices or in its educational programs on the basis of any protected class. The University also prohibits retaliation against any person opposing discrimination or harassment or participating in any internal or external investigation or complaint process related to allegations of misconduct. For a complete copy of USF’s Policy on Equal Opportunity, Harassment, and Nondiscrimination for All Faculty, Students, Employees and Third Parties or for more information, please go to Requirements Responsibilities Assist and provide support to front desk staff and counselors as needed. Service new and current families by providing excellent customer service answering phones, processing incoming mail, and other duties as assigned.

• Answer student/family phone inquiries, and provide excellent customer service and information. (Communication, Critical Thinking, Professionalism)
• Respond to student/family email inquiries, and provide excellent customer service and information. (Communication, Critical Thinking, Professionalism)
• Process in-coming mail. (Professionalism, Communication)
• Assist with completing FAFSA applications. (Communication, Critical Thinking, Professionalism, Equity and Inclusion)
• Assist walk-in students with questions and provide excellent customer service and information. (Communication, Critical Thinking, Equity and Inclusion, Professionalism)

Maintain filing system. (Professionalism Qualifications Current or Registered USF students in good academic standing.
Federal Work-Study (FWS) eligible.
Must have attention to detail and good organizational skills.
Spanish speaking (preferred)