Crisis Services Team Lead

Crisis Services Team Lead

Provider Assistance Training Hub (PATH)

School of Social Work

Located Statewide in Illinois

Job Summary

Delivering and developing training content and curriculum to support crisis intervention services for enrolled Medicaid Behavioral Health Providers in the State of Illinois. Train the IM+CANS, IM-CAT, Mobile Crisis Response required trainings, Human Trafficking, and other crisis and clinical content developed for funder initiatives. Provide on-going coaching and support to Crisis Services Specialists on new initiatives and serve as Subject Matter Expert and Project Manager for new content development and training material related to all crisis initiatives. Work with the Crisis Services Coordinator to facilitate crisis implementation efforts to guide future curriculum development, support statewide strategies, and provide direct coaching and support to Medicaid agencies and providers. Duties & Responsibilities

Trains and coaches Crisis Curriculum :

• Develop and coordinate crisis, clinical services training with Field and Systems of Care team.
• Collaborate with multiple stakeholders to design training curricula and identify / update skill competencies.
• Write program's annual and long-range plans with Assistant Director of Field Services and Associate Director of PATH.
• Assure appropriate integration of a multi-service, multi-disciplinary, and systems approach to training.
• Observe and provide feedback to specialists facilitating crisis-related curriculum to ensure quality delivery of training curriculum.
• Develop a network database of trauma-informed clinical services, specifically as it pertains to crisis response services in Illinois.
• Coordinate training tools, including schedules, trainer identification, visual aids, and data analysis.
• Provide technical support to implement new strategies, ensuring program model fidelity and use of evaluation feedback. Work in conjunction with PATH leadership and CQR team to integrate evaluation feedback into training and coaching initiatives.
• Foster an environment of open communication and collaboration among training facilitators.
• This position plays a crucial role in advancing the organization's commitment to delivering high-quality, trauma-informed clinical services through effective training and program development.
• Provide guidance and serve as Subject Matter Expert (SME) to PATH leadership and supervisory support to Specialist team to ensure fidelity to training curriculum and delivery of training using proven training platform skills.

Trains and coaches providers on Mobile Crisis Response and associated curriculum and consults with system partners to ensure effective implementation of services, including the implementation of best practices in delivering crisis services.

Monitors training and coaching delivery, including providing feedback and with integration of data in conjunction with the Assistant Director of Field Services and Associate Director of PATH.

Other duties as assigned. Statewide travel.

Travel Requirements

Statewide travel required. Minimum Qualifications

Master's degree in social work or related field from an accredited college or university. 1-3 years of Crisis Work experience. IM+CANS trainer level certification within 90 days of hire. Illinois clinical licensure. LPHA status pursuant to 89 ILAC 140.453.

Preferred Qualifications

Experience working with IM-CAT, CANS, ANSA, FAST or TCOM, experience training. Mobile Crisis Response experience. 1 year of supervisory experience; 1 year of IM+CANS training experience.

Knowledge, Skills and Abilities

Self-motivated and able to work semi-independently to train peers in crisis response, assessment, and care planning. Working knowledge of change management strategies, established training, coaching and transfer of learning methodologies, case study and clinical case presentation methodologies, established evidence-informed child behavioral health practices and clinical interventions, the impact of trauma on the child and family system, child and adolescent development, issues related to diagnosis and co-morbidity, and other behavioral health issues.

Appointment Information

This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after the search postingcloses. The budgeted salary range for the position is $65,000 - $72,000. Salaryis competitive and commensurate with qualifications and experience, while alsoconsidering internal equity. Sponsorship for work authorization is notavailable for this position. Hybrid work options may be available for thisposition with the ability to be on-site as needed per the University'sWorkplace Flexibility policy.

Application Procedures & Deadline Information

Applications must be received by 6 : 00 pm (Central Time) on November 17, 2025 (extended) . Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through will not be considered. Upload your cover letter, resume, and names and contact information forthree professional references. For further information about this specific position, please contact SW-HR@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and / or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment / misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and / or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID : 1031241

Job Category : Education & Student Services

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