Field Service Team Lead

CyberCoders • Phoenix, AZ, US

29 days ago

Job type

Full-time

Job description

Job Description

Field Service Team Lead Field Service Team Lead

Position Overview

The Field Service Team Lead is responsible for overseeing and managing a team of field service technicians, ensuring that all service operations are conducted efficiently and effectively. This role requires strong technical expertise in machining operations and the ability to lead and mentor team members while maintaining high standards of customer service and operational excellence.

Key Responsibilities

Lead and supervise a team of field service technicians during installations, repairs, and maintenance of CNC machinery and equipment.
Coordinate field service operations, ensuring timely and effective service delivery to clients.
Provide technical guidance and support to team members on lathe, CNC, and milling machines.
Conduct training sessions for staff on equipment operation and troubleshooting techniques.
Monitor and report on team performance, implementing improvements as necessary to enhance efficiency and service quality.
Maintain strong relationships with clients, addressing any issues or concerns promptly and professionally.
Collaborate with engineering and sales teams to identify client needs and develop effective service solutions.

Qualifications

Proven experience in a leadership role within a field service environment, ideally in the machining or manufacturing sector.

Strong technical knowledge and hands-on experience with lathe, CNC, and milling operations.

Familiarity with Multi Axis machining and PLC systems is highly desirable.

Experience in mechanical troubleshooting and electrical controls engineering is a plus.

Excellent communication and interpersonal skills, with the ability to lead and motivate a team effectively.

Strong problem-solving skills and a customer-oriented mindset.

Benefits

Car Allowance

Paid by the mile

Travel fully covered the company

Paid Time Off

401k Retirement Plan with Company Match

Medical and Prescription Drug Coverage

Health Savings Accounts (HSA)

Flexible Spending Account (FSA)

Dependent Care Account (DCA)

Dental Coverage

Vision Coverage

Life Insurance Coverage

Disability Coverage

Employee Assistance Program

Career Growth Programs

Tuition Reimbursement

Service Anniversary Awards

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 01 / 23 / 2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

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