Program Operations Manager

Program Operations Manager

We're looking for a passionate and empathetic individual to join us as a Program Operations Manager. This is a Full-Time Onsite position based in Pittsburgh, PA. You'll oversee on-the-ground operations at our caregiving hub reporting to the General Manager. You'll support caregiver training, clinical processes, and community engagement while ensuring compliance, logistics, and efficiency across teams.

In this role, you'll be instrumental in delivering high-quality training and care to real families by managing the day-to-day operations of our physical site and supporting key functions across our on-the-ground care delivery.

Responsibilities :

• Manage Day-to-Day Site Operations Oversee physical site logistics, supply ordering, scheduling, and facility / vendor coordination
• Support Training & Onboarding Facilitate family orientation, training attendance, scheduling changes, and compliance tracking.
• Assist with Clinical & Care Operations Help with audits, documentation review, inventory, and caregiver onboarding / offboarding.
• Streamline Operational Processes Analyze data, support CRM accuracy, improve SOPs, and lead projects to improve workflows.
• Engage with Families & Community Respond to family inquiries, manage events, and coordinate with partners and community orgs.
• Collaborate Cross-Functionally Support expansion, outreach, billing, and regulatory efforts in partnership with multiple teams.

The Requirements :

Our Values

Benefits :

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.