Collections Representative

Job title : Collections Representative

Location : On-site in Akron, OH

Schedule : Monday-Friday

Salary : $35,300 - $41,600 depending on experience

Why This Opportunity Stands Out :

Hybrid role as a Collections Representative

Opportunity to work in a culture focused on personal growth, work-life balance, and collaboration

Supportive environment that promotes continuous learning and creativity

Empowerment to develop impactful solutions for a sustainable future

Responsible for managing past-due commercial credit accounts

Handle both inbound and outbound customer call interactions

Requires effective communication and negotiation skills

Strong emphasis on customer service excellence

On-site amenities (walking path, gym equipment, summer food trucks)

Regular team-building events and community service day

Key Responsibilities (Collections Representative) :

Manage inbound and outbound customer calls regarding delinquent credit accounts via a dialer system

Communicate effectively to determine causes of delinquency and establish payment arrangements

Accurately document all interactions and account statuses

Process electronic payments including debit, credit, and check by phone

Maintain professionalism in interactions with internal teams and customers

Perform additional duties as assigned

Qualifications (Collections Representative) : High school diploma or equivalent required

Minimum of 6 months of call center collections experience preferred

Strong negotiation and communication skills

High level of integrity and accountability

Self-motivated and able to work independently and in a team environment

Must be available to work the specified hybrid shift