Technical Support Analyst - Public Safety

Th employee in the role provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing and communication devices, vehicle technology, and video cameras / systems.

BENEFITS

This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees. This job classification is in Management Category IV for benefits purposes, which includes five (5) additional Management Vacation days per calendar year and a monthly Employee Expense Allowance of $120.00.

RESPONSIBILITIES

• Installs, configures, and troubleshoots desktop / laptop operating systems, user software and hardware peripherals
• Responds to support requests submitted through Service Desk, customer contact, and other support tiers or supervisor assignments
• Investigates, diagnoses, and resolves problems for Level 1 and Level 2 systems, database, network, mobile data, and security teams before escalation
• Creates, updates, and deploys computer images, software, and security application packages used to distribute and update consistency throughout the corporate computing environment
• Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
• Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.
• Serve on the 24-hour after hours support helpline on a rotational basis
• Performs related work as required

MINIMUM JOB REQUIREMENTS

SPECIAL REQUIREMENTS

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and / or up to 20 lbs. of force frequently, and / or up to 10 lbs. of force constantly to move objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and / or access areas where limited space is available. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PREFERRED QUALIFICATIONS

As public servants, employees may be required to work immediately before, during, and / or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

This position will remain open until a sufficient number of qualified applications have been received.

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

The City of Fort Lauderdale is an Equal Opportunity, affirmative action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.

Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.

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