Front of House

Job Description

Job Description

Front of House (FOH) Team Member — Houston TX Hot Chicken

Pay : $14–$18 / hour base + tips (average take-home is higher with tips)

Roles Covered : Register

• Expo
• Lobby Attendant

Type : Part-time or Full-time

Location : Multiple HHC restaurants

Who We Are

Houston TX Hot Chicken (HHC) is a fast-growing, premium hot-chicken brand obsessed with speed, hospitality, and consistency . We’re building the leader in the chicken QSR space —and we do it by delivering a guest experience that earns 5-star reviews, creates raving fans, and keeps our dining rooms buzzing.

Why This Role Matters

Our FOH team is the face of HHC. You’re the first “welcome,” the last “thank you,” and the heartbeat that turns great food into memorable experiences . High performers in this role move the needle on guest satisfaction, online reputation, and repeat visits—critical drivers of our growth.

What You’ll Do

Register

Greet with energy; guide first-timers; suggest pairings & upgrades

Own order accuracy, special requests, and payment / loyalty enrollment

Keep lines moving with friendly urgency; hit speed and accuracy goals

Expo

Verify every plate / bag against the ticket (no misses)

Stage sauces, utensils, and modifications perfectly; communicate with BOH

Close the loop with the guest : name call-outs, quick checkbacks, fixes on the spot

Lobby Attendant

Keep the dining room spotless and stocked; proactive table touches

Resolve issues with empathy and action; recover moments before they become complaints

Invite feedback and ethically encourage reviews (QR codes, table talkers, follow-up)

What Great Looks Like (KPIs)

Guest Satisfaction : 5-star review mentions, response rate, NPS sentiment

Speed & Accuracy : Check-to-hand-off time, zero missing-item incidents

Sales Impact : Attach rates on drinks / sides / desserts, loyalty sign-ups

Standards : Cleanliness audits, brand-voice hospitality moments observed

You Are

Customer-experience obsessed with a track record of delighting guests

Confident communicator who can read the room and stay upbeat under pressure

Detail-driven : tickets, modifiers, and expo checks are second nature

A teammate who shows up, jumps in, and lifts others

Able to work on your feet, lift up to 25 lbs, and handle a fast pace

Preferred : Experience in high-volume QSR / fast casual; using POS / expo systems; reputation management (asking for / boosting reviews the right way)

What You Get

Competitive base pay $14–$18 / hour + tips

Growth path (Trainer → Shift Lead → Assistant Manager → Manager)

Meal perks, flexible scheduling, and a performance-driven culture

Training on HHC hospitality standards, speed systems, and review best practices

How We Win (Our FOH Playbook)

Welcome fast. Eye contact, name exchange, quick orientation for first-timers

Guide the choice. One helpful suggestion beats “Anything else?”

Verify & delight. Expo with intent; small moments that earn big reviews

Close the loop. “How was everything?” + a simple invite to leave a review

Equal Opportunity

HHC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Ready to Lead the Heat?

Apply with your résumé and availability. Tell us about a time you turned an average visit into a 5-star experience .

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