SHIFT LEAD

Shift Lead Role

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities

Ensuring Consistent Customer Satisfaction

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperation with peers work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance

Initiative and Energy

Developing People

Act Like an Owner

Job Requirements and Essential Functions

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and / or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.