Business Office Operations Manager

Position Summary : This position is responsible for the efficient, successful, and appropriate operations of the Home Care office to maximize growth and profitability of the region. Assures clear and effective communication with clients, associates, referral sources, vendors, contractors, and office staff. This position will oversee all office processes including recruitment, interviewing, and hiring caregivers, and proper staffing and care management to collaborate functional operations. Adherence to internal operational duties including payroll processing, caregiver / client documentation collection, aging, and Daily Sales Outstanding. Responsible for assuring payments are collected and budget is adhered to by maximizing operations in the office. Reports to the Director of Home Care Operations.

Essential Functions :

Handles office, client, and caregiver complaints / questions / concerns with high level of professional

Understands and oversees clients’ care

Utilizes company software / systems effectively and

Ensures accuracy with client billing and answers billing

Assures proper collection protocol is taken and compliance with Aging and Daily Sales

Maximizes operations for budget adherence and EBIDTA %.

Payroll accurately prepared and processed on a bi-weekly basis.

Assures payments have been processed and proper adjustments are made as

Ensures that accounts payable procedures are timely &

Keeps personnel records accurate and maintained according to regulations and company

Compliance with state and office operational

Held accountable to accuracy and compliance of Smartcare

Documentation compliance with all pertinent information on client records, including financial / billing and client / family demographic

Files and maintains all documents Distribute documents to the appropriate staff member for approval or completion.

Conducts all 1 : 1 VFP meetings with all office staff on a weekly / month basis with quarterly

Assists in and oversees recruitment process involving screens, interviews, and hires of new associates in accordance with company policies and

Relays client care concerns and changes in condition to the Director / Nursing Supervisor

Complies with applicable governmental laws and regulations

Processes / files worker compensation and leave of absence

Ensures associate compliance with license continuing education requirements

Participates in Manager on Duty Program (see below)

Manager on Duty Program :

All management staff will be on call on a rotating basis 1 week at a time. On Call will include after 5pm Monday through Friday, all day weekends and holidays

Answers incoming calls promptly and a immediate response is required.

Promptly communicates issues / concerns / actions to Director or RN Supervisor

Completes and maintains on call report on a daily basis

Reviews on call report with appropriate personnel weekly / daily as needed

We are an equal opportunity employer, and we are committed to a work environment that promotes diversity, equity, and inclusion