Talent.com
Operation Supervisor
Operation Supervisorgategroup • San Francisco, CA, US
Operation Supervisor

Operation Supervisor

gategroup • San Francisco, CA, US
30+ days ago
Job type
  • Full-time
Job description

Supervisor

We're looking for motivated, engaged people to help make everyone's journeys better.

The position is responsible for supervising employees in various departments throughout the kitchen, including but not limited to equipment, food and transportation. This position will be responsible for all safety compliance for all external areas serviced by Gate Gourmet to ensure the personal and physical safety of employees and customers.

Annual Hiring Range : $73,000 - $78,000 Per Year

Benefits

  • Paid time off
  • 401k, with company match
  • Company sponsored life insurance
  • Medical, dental, vision plans
  • Voluntary short-term / long-term disability insurance
  • Voluntary life, accident, and hospital plans
  • Employee Assistance Program
  • Commuter benefits
  • Employee Discounts
  • Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

  • Ensures that all Corporate, customer, Federal, State and local policies and procedures are followed.
  • Supervises and supports lower management / supervisors on daily operations.
  • Responsible for Transportation routing, coordinating flight delivery assignments, and ensuring Kitchen departure times are being met.
  • Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
  • Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
  • In partnership with the Ops Manager and General Manager, prepares and plans against end of the month projections.
  • Prepares management reports (ex. attendance, HAACCP and labor) reports as required.
  • Effectively interfaces and coordinates between customers and employees.
  • Under special circumstances Supervisor may get involved (with labor) to get flights serviced on time.
  • Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
  • Manages work flow balancing - the division of responsibilities amongst employees on each shift.
  • Manages daily manpower planning including assignment of responsibilities and workstations.
  • Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
  • In conjunction with department leaders determines number of employees needed by shift.
  • Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
  • Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
  • Monitors daily manpower planning and schedules employees.
  • Responsible for employee retention and reducing employee turnover.
  • Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union / collective bargaining agreement(s).
  • Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
  • Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.
  • Ensures employees complete all company required training including but not limited to ServSafe
  • Compliance with all company required policies, procedures and processes including but not limited to required training
  • Qualifications

  • Education : High School Diploma or GED required.
  • Associates degree preferred.
  • Work Experience

  • 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.
  • Technical Skills

  • Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
  • Current or previous labor relations experience is a plus, but not required.
  • Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
  • Ability to train others required.
  • Must have the ability to give negative and positive feedback to employees on a daily basis.
  • Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
  • Strong organizational, analytical, communication and leadership skills required.
  • Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
  • Basic computer skills with working knowledge of Microsoft Office products required.
  • Ability to obtain ServSafe Certification required.
  • ServSafe Certified preferred
  • Language / Communication Skills

  • Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved
  • Bi-lingual in English and Spanish / Chinese Mandarin / Vietnamese / Hindi / Polish a plus.
  • Job Dimensions

  • Geographic Responsibility : USA
  • Type of Employment : Full-Time
  • Travel % : No
  • Exemption Classification : Exempt
  • Internal Relationships : TBD
  • External Relationships : TBD
  • Work Environment / Requirements of the Job : Normal work environment
  • Budget / Revenue Responsibility : USD
  • Organization Structure

  • Direct Line Manager (Title) : Manager, Ops, Unit / Transport
  • Dotted Line Manager (Title, if applicable) : N / A
  • Number of Direct Reports : Up to 45, average of 14 (union employees, Asst, Ops, Meal Ordering)
  • Number of Dotted Line Reports : N / A
  • Estimated Total Size of Team : Up to 45
  • Gate Group Competencies Required to be Successful in the Job

  • Thinking Information Search and analysis & problem resolution skills
  • Engaging Understanding others, Team Leadership and Developing People
  • Inspiring Influencing and building relationships, Motivating and Inspiring, Communicating effectively
  • Achieving Delivering business results under pressure, Championing Performance Improvement and Customer Focus
  • Demonstrated Values to be Successful in the Position

  • We treat each other with respect and we act with integrity
  • We communicate and keep each other informed
  • We put our heads together to problem solve and deliver excellence as a team
  • We have passion for our work and we pay attention to the little details
  • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
  • We do what we say we will do, when we say we are going to do it
  • We care about our coworkers, always taking an opportunity to make someone's day better
  • The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

    Gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

    Create a job alert for this search

    Operation Supervisor • San Francisco, CA, US

    Related jobs
    Site Operation Supervisor

    Site Operation Supervisor

    University of California - San Francisco Campus and Health • San Francisco, CA, United States
    Full-time
    Receives predetermined work assignments that are subject to a moderate level of control and review.Directs subordinates to complete assignments using established guidelines, procedures, and policie...Show more
    Last updated: 18 days ago • Promoted
    Operations Field Supervisor

    Operations Field Supervisor

    Global Medical Response • San Francisco, CA, United States
    Full-time
    POSITION : Operations Field Supervisor, Full-Time.Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we wil...Show more
    Last updated: 19 hours ago • Promoted • New!
    Supervisor - CMC Nutrition Services - Full Time - 8 Hour - Variable Shift

    Supervisor - CMC Nutrition Services - Full Time - 8 Hour - Variable Shift

    John Muir Health • Concord, CA, United States
    Full-time
    The Operations Supervisor- Nutrition Services, reporting to the Operations Manager, plans and oversees the activities of the nutrition staff at John Muir Health, at the Walnut Creek Campus, Concord...Show more
    Last updated: 30+ days ago • Promoted
    Operations Supervisor, Full-Time - Versace San Francisco Outlet - CA

    Operations Supervisor, Full-Time - Versace San Francisco Outlet - CA

    Versace • San Francisco, CA, US
    Full-time
    Regularly monitor the sales floor stock to ensure all pieces are represented with the current VM set.Communicate product stock level and product quality issues to the General Manager and Associate ...Show more
    Last updated: 30+ days ago • Promoted
    Central Operations Specialist II

    Central Operations Specialist II

    United Business Bank • Walnut Creek, CA, United States
    Full-time
    Walnut Creek 1 - Walnut Creek, CA.Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supporte...Show more
    Last updated: 30+ days ago • Promoted
    Assembly Operations Supervisor

    Assembly Operations Supervisor

    LSG Sky Chefs • San Francisco, CA, United States
    Full-time
    Assembly Operations Supervisor .LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry.Vot...Show more
    Last updated: 17 hours ago • Promoted • New!
    Operations Supervisor

    Operations Supervisor

    Securitas • San Jose, CA, US
    Full-time
    This is the job title and description provided on the page.No additional information or metadata has been included.Show more
    Last updated: 15 days ago • Promoted
    Supervisor

    Supervisor

    Axelon Services Corporation • San Francisco, CA, US
    Full-time
    Schedule : Training M-F 7am to 3 : 30pm for approximately 2 weeks, or until we feel they are capable of working on their own, and then transition to the 3pm to midnight shift, with every other weekend...Show more
    Last updated: 30+ days ago • Promoted
    Road Supervisor

    Road Supervisor

    MV Transportation • South San Francisco, CA, United States
    Full-time
    If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. MV Transportation is seeking a.The Road S...Show more
    Last updated: 11 days ago • Promoted
    Megasys Operations Supervisor

    Megasys Operations Supervisor

    Sigma • Santa Clara, CA, US
    Full-time
    MEGASYS offers specialized services in managing gases, chemicals and slurries, where our technicians and engineers provide critical on-site support in semiconductor manufacturing environments.In th...Show more
    Last updated: 30+ days ago • Promoted
    Operations Supervisor - Shoreline Amphitheatre (Seasonal 2025)

    Operations Supervisor - Shoreline Amphitheatre (Seasonal 2025)

    Live Nation Entertainment • Mountain View, CA, US
    Full-time
    Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor

    Supervisor

    Bowlero Corporation • Pinole, CA, US
    Full-time
    Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand.Join us as a Supervisor and become part of a vibrant atmosphere filled with dy...Show more
    Last updated: 28 days ago • Promoted
    Site Operation Supervisor

    Site Operation Supervisor

    University of California - San Francisco • San Francisco, CA, United States
    Full-time
    Receives predetermined work assignments that are subject to a moderate level of control and review.Directs subordinates to complete assignments using established guidelines, procedures, and policie...Show more
    Last updated: 17 days ago • Promoted
    Ops Supervisor Hauling

    Ops Supervisor Hauling

    Republic Services • Milpitas, CA, US
    Full-time
    Operations Supervisor Hauling Operations.Within a division, the Operations Supervisor Hauling Operations is responsible for supervising the collections activities in one or more lines of business...Show more
    Last updated: 30+ days ago • Promoted
    Sanitation Operations Supervisor

    Sanitation Operations Supervisor

    LSG Sky Chefs • San Francisco, CA, United States
    Full-time
    Sanitation Operations Supervisor .LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry.V...Show more
    Last updated: 18 days ago • Promoted
    Operations Supervisor Hauling

    Operations Supervisor Hauling

    Republic Services • Fremont, CA, US
    Full-time
    Operations Supervisor Hauling Operations.Within a division, the Operations Supervisor Hauling Operations is responsible for supervising the collections activities in one or more lines of business...Show more
    Last updated: 30+ days ago • Promoted
    Operations Manager

    Operations Manager

    MV Transportation • Pinole, CA, United States
    Full-time
    If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. MV Transportation is seeking an.He / she wi...Show more
    Last updated: 3 days ago • Promoted
    Operations Supervisor

    Operations Supervisor

    Waste Connections • Santa Clara, CA, United States
    Full-time
    NYSE : WCN) is not only the best waste services company in North America, it is also an amazing place to realize your potential, make decisions, have your voice heard, and partner with extremely har...Show more
    Last updated: 30+ days ago • Promoted