Front Desk Specialist - Oakwood

Front-Desk Specialist

At Harbor Health, we're transforming healthcare in Austin through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model.

If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!

The Front-Desk Specialist s are responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to provider availability, explaining intake forms to new patients and processing payments after treatment.

Position Duties & Responsibilities :

• Provides initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files
• Quickly answering or properly referring questions
• Notifying providers of patient arrivals
• Provides conflict resolution and responds to patient grievances
• Creates and maintains confidential patient files and records, files accordingly
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Float to other facilities as needed and required
• Facilitates patient check-in and check-out. Explain payment options.
• Collects and posts patient payments; prepare deposits and follow established cash handling procedures
• Completes patient intakes, and conducts insurance verifications and authorizations
• All other duties as assigned

Desired Professional Skills & Experience :

Physical Requirements of the role include :

Additional Skills & Experiences Preferred include :

What We Offer :

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.