Head of Operations, Investments

Overview

Country : United States of America

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities.

The Difference You Make

The Director, Investment Operations & Administration plays an important role in developing, overseeing and implementing the business processes of the Investment Operations group. The incumbent works closely with the members of the leadership team to lead critical department projects, develop and analyze metrics, build relationships within and outside of the department and support and implement department strategy.

Responsibilities

• Manages the day-to-day operations team, drive process improvements, maintain strong relationships with clearing firms and custodians, and ensure the firms infrastructure supports business growth and risk management objectives.
• Leads the execution of strategic cross-functional initiatives, projects, and commitments most important to the strategic direction of the department.
• Guides and leads teammates and other members of management in the pursuit of executing organizational goals and objectives across all initiatives requiring execution of priorities and making sure deliverables are achieved on a timely and quality basis.
• Manages, develops, and implements the organization's product and service offerings, systems, platforms, marketing efforts, and compliance.
• Works with senior leadership to determine annual and quarterly priorities and is responsible for organizing, advancing, prioritizing, and reporting on the program of projects.
• Develop and maintain policies, procedures, and workflows to enhance operational efficiency.
• Ensure operational processes support front-office sales and client needs with efficiency and accuracy.
• Lead vendor and clearing firm relationships, negotiating service-level agreements and ensuring adherence to standards.
• Responsible and accountable for appropriate quality controls related to the financial products we provide, the services we deliver, the processes we employ, and the incentives with which we reward our colleagues.

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certifications

It Would Be Nice For You To Have

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum : $108,750.00 USD

Maximum : $210,000.00 USD

Links and Benefits

Link To Santander Benefits

Santander Benefits - 2025 Santander OnGoing / NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and / or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location : Boston, MA, Boston

Other Locations : Massachusetts-Boston,New York-New York

Organization : Santander Bank N.A.

EEO : AN EQUAL OPPORTUNITY EMPLOYER M / F / Vet / Disabled / SO

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