Customer Strategy Senior Advisor

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Southern California Edison (SCE) provided pay range

This range is provided by Southern California Edison (SCE). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$157,800.00 / yr - $236,700.00 / yr

Join the Clean Energy Revolution

Become a Customer Strategy Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you will play a critical role in driving the operational transformation needed to build customer trust and help our company achieve our strategic goals. You will be responsible for the strategic planning and coordination of work across a cross-functional team environment. You should apply for this position if you have a passion for customer experience, enjoy translating data into action, are a future-forward thinker, and are skilled at influencing at all levels of the organization. As a Customer Strategy Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Drives the delivery of analytical support to the enterprise, optimizing the collection, analysis and reporting of data, which enables successful completion of key business operations projects
• Acts as a key consultant to stakeholders, presenting complex analytical findings and making recommendations as to their impact on business operations
• Creates and monitors performance dashboards to track and analyze Key Performance Indicators (KPIs) in order to optimize process improvement activities, and support portfolio operations in developing performance metrics
• Evaluates business operations processes and recommends actions to increase efficiency and productivity while reducing costs
• Performs analyses and evaluates business operational risk requirements, identifying suitable risk mitigations and communicating them to leadership
• Meets with stakeholders to identify their projects' specifics requirements, recommends applicable tools, and provides periodic updates through to project completion
• Optimizes the development of business plan scenarios to evaluate different priorities and potential options to achieving the enterprise's objectives
• Works with business planning and performance management teams to develop option sets to meet business planning scenarios considering financial, operational, and regulatory risks and constraints
• Trains newly hired analysts on various aspects of the job they will be undertaking through mentorship
• Drives the validation of established processes to ensure alignment with relevant rules, principles, laws, and industry standards with the goal to safeguard assets, minimize errors, and ensure operational activities are performed to mitigate risk
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

Preferred Qualifications

Additional Information

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Oil and Gas and Utilities

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