Senior Director Of It

Senior Director Of It

The Senior Director Of It leads enterprise IT operations, infrastructure, and strategy to support a distributed workforce of 1,500+ employees and more than 2,000 active devices across multiple facilities and remote settings. This leadership role ensures the stability of day-to-day operations while defining the roadmap for long-term technology innovation with a focus on hardware and core applications. The position combines strategic vision with oversight of a helpdesk and / or outsourced resources for device management, server maintenance, and network support.

Compensation : Starting at $160,000. This position reports to : SVP, Technology.

Strategic Impact & Primary Responsibilities :

• Oversee facilities IT infrastructure (Wi-Fi, broadband capacity, access controls) across centers, conducting regular capacity / performance assessments and managing national vendors (e.g., Granite, Call One) with clear SLAs for quality, scalability, and response time.
• Oversee IT helpdesk / technology support infrastructure ensuring the field organization has consistent and reliable access to all technology required to complete their roles as well as best-in-class support for these products.
• Lead the design and implementation of a Global Single Sign-On (SSO) architecture using Microsoft Entra ID, overseeing a SCIM integration between ADP and Entra to automate employee lifecycle management, defining policies and workflows for identity provisioning, MFA enforcement, and managing additional integrations across 12+ systems to standardize authentication and reduce administrative overhead.
• Plan and execute IT support for multi-site / state expansion, guaranteeing readiness of infrastructure, networking, and vendor capacity.
• Partner with carriers (T-Mobile) and telephony vendors (Vonage VBC / VCC) to ensure scalable solutions, while establishing processes for monitoring and escalating service quality issues.
• Lead device lifecycle management across 2,000+ tablets, laptops, and phones, ensuring seamless onboarding and offboarding for 1,500+ employees.
• Implement ITSM and project management rigor, ensuring ticket throughput, visibility, and structured execution across IT initiatives.
• Define and execute the IT vision, aligned with organizational goals and the Technology roadmap.
• Partner with leaders across Finance, Clinical Operations, HR, and Compliance to ensure IT enables growth and compliance.
• Serve as a senior advisor on IT, cybersecurity, and systems integration with visibility to executive leadership.
• Direct AWS server and cloud infrastructure management, including cost optimization.
• Establish and enforce cybersecurity policies aligned with HIPAA and other compliance frameworks.
• Optimize Microsoft 365 environments for collaboration, productivity, and security.
• Oversee enterprise integrations across HRIS, CRM, telephony, and core systems.

Required Qualifications :

Technical Skills & Competencies :

Additional Expectations & Benefits :

Success in This Role Looks Like :