Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.
Job Title : IT Operations Professional 3
Location : Walpole, MA, 02032
Duration : 12 Months
Job Type : Temporary Assignment
Work Type : Onsite
Job Description : High Level :
- Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), Networking & Servers physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support such printers, and handheld scanners, etc.
- Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks / rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.
- Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.
Specifics :
Intake and resolution of Level 1 / 2 IT issues through a shared and remote support follow the sun modelComplex IT problem solving and investigation of recurring IT issuesResolving on premise IT issues that may arise or be dispatched to your local locationStaying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user baseEscalating any unresolved issues and / or Major Incidents to the Site Management Infrastructure (SMI) teamYou have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business languageL1 / L2 deep technical problem-solving capability in many facets of Information TechnologyMid-Level Experience with End User Computing, Datacenter Technologies, and NetworkingYou work effectively in global, multi-cultural teamsSolid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashionBachelor s degree or equivalent experience requiredMinimum of 3-5 years of experience with IT Deskside Support and / or IT Systems Analyst role(s)Technical :
Win10 / Win11 Client expertise with Office 365 in an Enterprise environmentNetwork diagnostics, TCP / IP, DHCP reservations, console access, and troubleshooting capability including VLAN knowledgeServer configuration, iLO setup, vulnerability remediationMobile Device troubleshooting and configuration (Android and IOS)Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)Intune / Azure AD experienceIdentity management including multifactor authentication setupPC migration, application installation, and data copyService NOW incident and request managementTekWissen Group is an equal opportunity employer supporting workforce diversity.