We Elevate... Quality of urban life

Parts Support Specialist

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Your main responsibilities include :

• Respond to and resolve customer requests via incoming phone calls, ticket requests, and emailed inquiries in a timely and efficient manner. Build sustainable relationship of trust in knowledge of process and industry, establishing credibility in the function and the discipline.
• Collaborate with service operations to move critical goods from established supply chains, and where necessary facilitate repair / return process with the Schindler KWs. Provide accurate and complete information using established methods / tools in a proactive and positive manner. Seek to resolve service operation product needs and escalate critical requirements when necessary to achieve a satisfactory outcome.
• Support new customer onboarding activities and identify gaps in critical supporting data such as customer, vendor, and material master data. Identity catalog and pricing opportunities.
• Positively contribute to the achievement of both organization and team goals and objectives in a sustained and value providing manner.

What you bring includes :

What's in it for you?

We Elevate Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values :

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.