Correction Technician

Correction Technician

The primary responsibility of the Correction Technician is to process correction requests from Federal Agencies and other departments in accordance with contractual requirements. This position supports the Case Processing Operation Center (CPOC) within our Defense and Intel Operating Group.

Key Role / Responsibilities :

• Modify case information into IES to ensure cases schedule completely and accurately
• Sort reports and route to appropriate departments
• Work from reports or email requests to cancel, schedule or reconstruct incomplete or missing items on scheduled cases
• Compare and evaluate cases (e-QIP, hardcopy and electronic SAC) that meet specific criteria of or show discrepancy with a previous case in PIPs
• Communicate with Federal Agencies to resolve discrepancies via phone and email
• Reconcile cases with corrected information and prepare them for scheduling
• Process cases for return to agency when required information is not available
• Process correction request from Federal Agencies and other departments within the company
• Process upgrades and downgrades on investigations as requested from agency
• Schedule high level cases for specific agencies
• Learn and comprehend Scheduling Specifications for all case types and adapt to changes in case correction guidelines
• Manage multiple processes
• Work well in small team setting
• Other assignments / projects as needed to support department, contract or business needs.

Basic Qualifications :

Work will be performed on-site at Iron Mountain, Boyers, PA and remote. Work location will be determined based on job function / workload needs and leadership approval.

Additional Qualifications :

Physical Requirements :

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.