Computer Support Analyst 1

Job Description

The Computer Support Analyst I will support the on-site IT operations of the Institute for Protein Design (IPD) providing day-to-day technical support for desktops laptops lab equipment and connectivity to the IPDs data center infrastructure. This position is responsible for responding to tickets from IPD members deploying and maintaining IT equipment in office and wet lab environments and coordinating with IPD staff and external vendors with equipment setup. Additional duties include A / V support for presentations documenting procedures and instructions and training end-users on accessing the IPDs IT resources. The position will also require travel between IPD sites on UW main campus and an off-campus location in SLU.

This role will also assist IPD IT in data center operations primarily deploying new equipment as it arrives. While the primary focus of this is on-site technical support the position will have exposure to data center operations within a high-performance computing environment. Candidates with experience in or interest in learning IT infrastructure operations in academic research environments are preferred.

DUTIES AND RESPONSIBILITIES

• Support IPD-wide IT operations (60%)

Deploy maintain and support desktops laptops and printers

Unbox and rack new servers and server hardware

Provide technical support for seminars and meetings as needed

Minimum Requirements :

Two years of experience in programming or computer support services of a technical nature.

Equivalent education and / or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and / or registration.

Additional Requirements :

DESIRED SKILLS & EXPERIENCE

Compensation Benefits and Position Details

Pay Range Minimum : $60336.00 annual

Pay Range Maximum : $81240.00 annual

Other Compensation : Benefits :

For information about benefits for this position visit Shift (United States of America)

Temporary or Regular

This is a regular position

FTE (Full-Time Equivalent) :

100.00%

Union / Bargaining Unit :

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81 .

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Required Experience :

IC

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1