Client Services Specialist

Company :

NICO National Indemnity Company

Join Our Team!

Want to work for a company with

unparalleled financial strength and stability

that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provide opportunities for professionals interested in just that.

Position Overview

The Client Services Specialist provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Responsibilities include directing callers and emails to the appropriate department, providing contact information, supporting business units through workflow transactions such as email management, indexing, submission prep, and basic correspondence. This role is based in Omaha, NE, with hybrid work eligibility after six months. Note : this position is not eligible for employer visa sponsorship.

Key Responsibilities

• Customer Support : Deliver exceptional service to agents, insureds, claimants, and contacts.
• Underwriting Support : Assist underwriters by processing submission steps, indexing, preparing documents, and prioritizing tasks.
• Customer Information Updates : Update address and contact info in systems as directed.
• Loss Run Requests : Handle written requests for policy loss runs per procedures.

Qualifications

Ideal Candidate Traits

Our Commitment to You

We offer Employee Resource Groups, volunteer opportunities, social gatherings, and professional development. Our Wellness program includes an online portal, onsite fitness center, and health initiatives. Benefits include retirement plans with employer match, medical / dental / vision coverage, educational reimbursement, parking, generous time off, Employee Assistance Program, and more!

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