Seasonal Customer Service Representative - Hollywood North - Pembroke Pines

Seasonal Customer Service Representative

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise Rent-A-Car brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Service Representative. The Seasonal Customer Service Representative will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This position is seasonal and employment will start no earlier than December 1, 2025 and end on or before April 30, 2026. The pay for this position is $16.50 / hour. This position will be located at 2090 N STATE ROAD 7 HOLLYWOOD, FL 33021. THIS IS A FULL TIME SEASONAL POSITION 40 hours per week. Apart from religious observations, must be available to work one of the schedules below :

Monday 9 : 00am-5 : 00pm

Tuesday 9 : 00am-5 : 00pm

Wednesday 9 : 00am-5 : 00pm

Saturday 8 : 00am-5 : 00pm

Sunday 8 : 00am-5 : 00pm

or

Monday 9 : 00am-6 : 00pm

Thursday 9 : 00am-6 : 00pm

Friday 9 : 00am-6 : 00pm

Saturday 9 : 00am-6 : 00pm

Sunday 9 : 00am-6 : 00pm

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Qualifications

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Must possess a valid driver's license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be willing to accept $16.50 / hour

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Apart from religious observation, must be willing to work any day of the week including weekends and holidays.

Enterprise Mobility / Enterprise Rent-A-Car / Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.