IT Service Delivery Analyst

On-Board Services is hiring a n IT Service Delivery Analyst in Belle, WV

For immediate consideration please send your resume to

resumes@onboardusa.com

Subject Line : Position Title and State you are located

About Us :

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Position Details :

Title : IT Service Delivery Analyst

Position Type : 1 year contract with additional opportunity contingent upon performance and continued business need

Job Location : Belle, WV

Shift : 1st Shift

Benefits : 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance

Compensation : $22 / HR

Summary :

This role provides essential onsite IT support, collaborating with global IT teams to assist local users, deliver projects, and support operational objectives.

Responsibilities :

• Provide end-to-end user support and escalate issues as needed
• Troubleshoot local devices (PCs, phones, printers, servers, network equipment)
• Support lab and manufacturing critical applications and systems
• Manage incidents, requests, and inquiries through ticketing systems
• Follow IT support procedures, knowledge base, and workflow standards
• Develop and deliver user training and support documentation
• Oversee service delivery for IT / OT server, network, and IIoT solutions
• Engage business leaders to capture requirements and resolve issues
• Administer and support Microsoft Server, Linux, and virtual systems (VMware / Hyper-V)
• Ensure 24 / 7 uptime for critical applications and respond to off-hours emergencies
• Perform root-cause analysis and drive continuous improvement efforts
• Support onboarding of new applications into the environment

Required Qualifications :

Preferred Qualifications :

www.onboardusa.com

Apply Today!

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including : Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.  On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

JD# 25-05488

INDOJ