Airline Baggage Service Office Agent

Bso Representative

The BSO Representative will work in the Bso Office at the airport to ensure the team is effectively working with customers to assist them with their delayed, damaged or pilfered items. The BSO Representative must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his / her damaged items.

The Baggage Service Office Representative will interact with airline passengers in a courteous, efficient, friendly and professional manner :

• Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices
• Ensure all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable
• Amend existing files with baggage status in a timely manner and pursuant to company policy
• Close baggage claim files that have been resolved in a timely manner and pursuant to company policy
• Process all baggage tasks in the Task Manager Workflow
• Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office in accordance with prescribed timelines
• Arrange baggage delivery with baggage service delivery providers
• Assist customers with damaged and pilfered bags, lost and found and loss and / or delay of assistive devices
• Process baggage refunds and interim expenses
• Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy
• Implement policies and procedures for Priority Parcel Service packages Log and manage Lost & Found / Left on Board items
• Additional related duties as deemed operationally necessary by baggage service supplier or airline
• Available to work weekends and holiday

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Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the automated employment decision tool. If you are hired for the position, your data may become part of your employee records.