Support Engineer

Job Description

Jr. Support Engineer (Entry Level)

Location : Scottsdale, AZ (in-office)

Department : Customer Experience

Type : Full-Time, Entry Level

About the Role

This entry-level role is ideal for recent graduates ready to launch their careers in technology and engineering. As a Support Engineer at Peerlogic, you’ll start on the front lines, troubleshooting real customer issues, then help improve Aimee—our GenAI agent—to resolve those issues autonomously. You’ll rotate between two months of live support and one month of engineering projects that turn recurring problems into self-serve Aimee workflows

What You’ll Do

• Diagnose SaaS, networking, and configuration issues using logs, admin tools, and test envs
• Translate patterns from tickets into specs, automations, and Aimee intents
• Partner with Product & Engineering to ship fixes, run experiments, and measure deflection
• Author crisp docs, KB entries, and instrumentation for ongoing learning

What We’re Looking For

Career Path (This is the point)

Top performers migrate into our Product and Engineering teams —roles like Aimee Automation Engineer, Product Engineer, or Platform / Tools —typically after ~12 months, based on demonstrated problem-solving, code contributions, and impact on ticket deflection.

Why Peerlogic

Help build the future of AI-driven patient communication. Your work will directly reduce tickets, improve practice outcomes, and shape Aimee’s capabilities for thousands of users.