Security Host

The Noble 33 Hospitality and lifestyle company is seeking a  SECURITY HOST - Toca Madera Houston

Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless.

As a Security Host / Hostess  the main goal is to provide a safe and secure environment that enables our guests,  staff,  and vendors to experience the  high-energy, best in class fine dining experienc e that Toca Madera Houston will offer.

Responsibilities :

The Security Host  performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property .

As a first responder, will be trained on Infant,  Child,  and Adult Cardiopulmonary Resuscitation (CPR), Automated External  Defibrillator  (AED), Stop  the  Bleed Training and fire extinguisher procedures to respond to emergencies as needed

Conduct interior and exterior  res t aurant  patrol to  identify  undesirable conditions

Evaluate a situation and quickly make logical decisions on how to  proceed  while maintaining a calm demeanor

Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to  assist  with the investigation

Documentation and report writing

Maintain order in the  restaurant  while attending to the needs of our guests,  staff  members and vendors

Assist  in safety controls for performance aspects taking place inside the venue

Coordinate expedient response to emergency conditions such as fire   alarms, safety hazards and threats to life and / or property in a calm, rational, persuasive manner

Handle violations of  restaurant  policy, civil  laws,  and undesired conduct

Respond to security and emergency  situations  and prioritize the work  in a timely manner

Provide key assist

Provide  accurate  information to guests,  staff  and vendors seeking directions and hours of operation

Receive, record and secure found property – will also research and respond to  guest   inquiries for lost property

Escort  staff  and  guest s as  required  to parking lots

Perform other duties and responsibilities as assigned

Basic Qualifications :

Must be at least  21  years of age

Valid State  security credentials / licensees

Excellent communication skills

Must present a well-groomed  appearance

Two  years of experience  in a position with direct guest contact  required

Strong verbal, written and technology skills  required

Keyboarding skills 25 WPM

Investigation skills

Perform general clerical duties using Microsoft Office and other  site-specific  programs

Must be able to work and stand inside and outside, sometimes in excessive heat  or cold  (depending on location) .

Maintain strong observation skills with  elevated level  of detail and scrutiny for entire shift

Must be able to work independently

Must be able to lift and carry up to 60 lbs. Must be able to push or pull up to 150 lbs.

Must be able to speak, read, and write English

Preferred Qualifications :

An  associate   degree  or higher

A successful candidate will have experience as a first responder – related experience that best aligns with the day-to-day operation may include :

Hospitality Security Guard / Officer experience

High-end customer service experience

Successfully completed basic training in the Military

Loss Prevention and / or Plain Clothes Operatives experience

High pressure situational experience such as Emergency Medical Technician, Firefighter, Flight Attendant

• High school diploma or equivalent

SCHEDULE AVAILABILTY

Full availability is  r equired   seven (7) days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.