No longer accepting applications
Systems Engineer Tier l
SumnerOneSt Louis, MO, United States10 days ago
Job type
- Full-time
Job descriptionCollege Degree in IT or Computer Science Help desk or network admin experience is a plus but not required Tier 1 Network customer support MS Server, Active Directory, and Exchange support Small Business Server support Firewall support and maintenance Switch, router, and hub support and maintenance Customer service oriented
Job Description :
The Systems Engineer supports our customers by resolving network issues, configuration requests, and recommending network improvements.
Responsibilities :
- Create and update customer requests in Connectwise
- Monitor Connectwise service boards
- Respond and resolve Tier 1 customer requests
- Escalate difficult requests to Tier 3 engineers
- Service basic application software and / or hardware support
- Service servers, switches, routers, hubs, firewalls, and desktops devices
- Monitor and respond to network service alerts from our Techview monitoring system
- Support basic desktop, laptop, software, and network requests
- Install, configure, maintain basic network services, equipment, and devices
- Support basic administration of servers and server clusters
- Support user accounts, permissions, email, anti-virus, and anti-spam
- Complete training courses and assignments as scheduled (including after hours and Saturdays)
Qualifications :
Working Place :
St. Louis, Missouri, United States
Company :
Sumner One - Oct 29th
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System Engineer • St Louis, MO, United States