Patient Account Resolution Specialist

Apria Healthcare Job Opportunity

At Apria Healthcare, we are dedicated to improving the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people to meet the needs of our patients. As an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

The anticipated salary range for this position is $15.90 - $17.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education, and location. This is a remote / work from home position.

Job Summary

The individual contributor will provide excellent customer service and product information, solutions, and relevant details to patients and providers. This position provides above and beyond communication with our patients so that they feel heard, understood, valued, and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include :

• Evangelize our customers and turn our disgruntled patients into our biggest fans.
• Support our field teams, operations, and sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Be a champion of the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

Essential Duties and Responsibilities

The essential duties and responsibilities include :

Supervisory Responsibilities

N / A

Minimum Required Qualifications

Education and / or Experience :

Skills, Knowledge, and Abilities :

Computer Skills :

Language Skills :

Mathematical Skills :

Physical Demands :

Other Information :

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

This is a remote position which is US-based. This role requires individuals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization.

If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.