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Marketing and Communications Coordinator

Marketing and Communications Coordinator

Downtown DC BIDWashington, District of Columbia, United States, 20005
19 hours ago
Job type
  • Full-time
Job description

Who We Are

Downtown DC is the most diverse and exciting neighborhood in one of the most important cities in the world. Here, locals and visitors find all the most thrilling experiences of DC in 140 walkable and transit-rich blocks : business, education, and government; shopping and dining; parks, art, music, sports, theater, historyadding up to a bright future.

The BID was founded in 1997 as the city's first private nonprofit place management organization where property owners agree to tax themselves to fund services that enhance people's experiences in the downtown area. The BID's area includes 530 properties and is defined by Massachusetts Avenue on the north, including the Walter E. Washington Convention Center at Mount Vernon Square, to Constitution Avenue on the south, and from Louisiana Avenue on the east to 16th Street on the west.

Position Summary

The Marketing and Communications Coordinator plays a key role in supporting the department's strategic and operational goals. This position is responsible for providing key project management, event and operational support, managing and updating web content, helping facilitate social media initiatives, supporting the Director of Marketing and Communications with special projects, and leading the department's constituent relationship management efforts. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative environment.

Duties and Responsibilities

Website Content Management (30%)

  • Serve as the primary lead for all website-related content updates and maintenance.
  • Collaborate with internal / external stakeholders to ensure timely, accurate, and engaging web content.
  • Monitor web traffic and user engagement, using analytics to inform content strategy.
  • Coordinate with external vendors and / or developers as needed.

Social Media Support (20%)

  • Work in tandem with Communications Content Coordinator to grow the organization's social media presence across multiple platforms
  • Assist in the development and scheduling of social media content across platforms (e.g., , Instagram, X / Twitter, Facebook).
  • Monitor engagement, trends, and performance analytics and prepare reports to measure effectiveness and recommend improvements.
  • Support content creation, including graphics, captions, and campaign planning.

    • Project Management, Event Promotion and Operational Support (20%)

  • Support project timelines, deliverables, and task coordination within the marketing team.
  • Use project management tools (e.g., Asana, Trello, Monday.com) to track and organize assignments.
  • Maintain documentation and reports related to departmental activities.
  • Assist with facilitation of marketing and communications campaigns for event-related activities.
  • Maintain and organize a digital asset management system to ensure content libraries, photos, and multimedia files are easily accessible and up to date.
  • Utilize SharePoint for team collaboration, document management, and information sharing.

    • Special Initiatives and Administrative Support (15%)

  • Provide direct support to the Director of Marketing and Communications on high-impact special projects.
  • Assist with research, writing, editing, and reporting tasks as needed.
  • Track progress on project milestones and deadlines.

    • Constituent Relationship Management (CRM) (15%)

  • Manage and monitor the public facing organizational inbox and respond and route all inquiries based on organizational protocol.
  • Lead the department's CRM (Salesforce) marketing and communications initiatives.
  • Manage audience segmentation and data reporting within Salesforce.
  • Ensure accurate data management and collaborate with cross-functional teams on integration needs.

    • Requirements

  • Bachelor's degree in marketing, communications, digital media, or a related field.
  • Relevant experience in marketing, communications, or digital content management.
  • Proficiency with website content management systems (CMS), preferably WordPress or similar.
  • Writing, editing, and proofreading skills.
  • Excellent organizational and time-management abilities.
  • Ability to work collaboratively and independently in a fast-paced environment.

    • Preferred

  • Experience with project management platforms.
  • Basic knowledge of SEO best practices and Google Analytics.
  • Graphic design or multimedia editing skills (e.g., Adobe Creative Suite, Canva).
  • Familiarity with social media scheduling tools (e.g., Meltwater, Hootsuite, Sprout Social).
  • Experience with digital asset management systems to organize and maintain content libraries.
  • Familiarity with SharePoint for document sharing, collaboration, and content management.

    • Compensation

    This position is full-time with a salary range between $50,000 and $60,000.

    How to Apply

    This position will remain open until it is filled; however, interested applicants are encouraged to apply as soon as possible for priority consideration.

    To apply for this position, please click "Apply Now", where you will be prompted to upload your resume and cover letter detailing your relevant experience.

    Submissions without requested items may not receive full consideration. References will be requested from candidates who receive further consideration. Due to the volume of applications we receive, we are unable to respond to queries about application status and will only reach out to candidates we pursue further. Employment offers are conditional upon a successful criminal background check and screening for illegal substances.

    Affirmative Action / Equal Employment Opportunity

    As an Affirmative Action / Equal Opportunity Employer, the DowntownDC BID is committed to excellence through diversity. The BID recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law. Please note that all new DowntownDC BID employees must have permission to work in the U.S.; therefore, employment eligibility verification is required.

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    Marketing Coordinator • Washington, District of Columbia, United States, 20005