Technical Support Representative

Join our dedicated team as a Technical Support Representative, where you'll have the opportunity to assist customers and resolve inquiries effectively from your own space. Your role will include :

• Responding to customer inquiries via phone, chat, and email.
• Troubleshooting basic issues and providing efficient solutions.
• Documenting interactions and updating customer accounts accurately.
• Providing quotes and processing orders promptly.
• Researching leads and targeting accounts to uncover new opportunities.
• Proactively generating new sales and maintaining regular client communication.
• Learning our full suite of products and services to serve customers effectively.
• Collaborating closely with the warehouse to address shipping issues.
• Working alongside the finance team to provide billing and documentation support.
• Managing customer relations across different time zones.
• Preparing client quotes, proposals, and presentations with attention to detail.
• Demonstrating strong multitasking abilities while meeting deadlines.
• Providing prompt customer feedback and issue resolution.
• Submitting timely activity reports to support team objectives.
• Exhibiting strong computer skills and familiarity with MS Windows.
• Utilizing dynamic project management and collaboration skills.
• Staying mindful of schedules and delivering all projects on time.

We look forward to having you on our team! Please note that duties and responsibilities may change depending on business needs.