IT Network Control Spc. I

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11 : 59 PM on Thursday, November 20, 2025.

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary

This role is responsible for monitoring of multiple transport, data, voice, wireless and environmental systems and reacting to alarms and internal and external calls. The associate will work closely with teammates on various activities including facilitation of major incidents, determining resources necessary to perform the work and assigning tasks to appropriate support associates.

Responsibilities

• Monitors, reports, and resolves data and transport issues for various services. These services include but are not limited to SONET, DWDM, OTN, LAN, WAN, MPLS, SDWAN, ACI, VOIP, Land Mobile Radio, Microwave Packet Radio, and a variety of other hardware and software solutions.
• Facilitates major incident resolution and coordinates support staff.
• Communicates event status to interested parties.
• Performs equipment testing and vendor support management activities.
• Monitors, reports, and resolves problems for data and transport networks.
• Coordinates field service technicians to respond to and restore services.
• Monitors and responds to all applicable alarms and acts as a central communications center for all telecom issues.

Basic / Required Qualifications

Desired Qualifications

Working Conditions

Specific Requirements

Travel Requirements

Not required

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