Collections Specialist

Job Description

Job Description

Collections Specialist

The Collections Specialist is responsible for managing accounts receivable and ensuring timely collection of payments from patients and insurance providers. This role involves communicating with patients regarding their accounts and negotiating payment plans as necessary.

Key Responsibilities :

Contact patients and insurance companies to collect outstanding payments.

Review accounts for discrepancies and resolve issues promptly.

Negotiate payment plans with patients when necessary.

Maintain accurate records of all collection activities.

Prepare reports on collections and accounts receivable status.

Knowledge, Skills, and Abilities (KSAs) :

Understanding of collections processes and regulations.

Strong negotiation and conflict-resolution skills.

Proficiency in accounts receivable software and EHR systems.

Ability to handle sensitive information with confidentiality.

Excellent verbal and written communication skills.