Prior Authorization Supervisor, Specialty Testing - Hybrid (Burlington, NC)

Prior Authorization Supervisor, Speciality Testing

Schedule : Mon-Fri, 8am-5pm ET

Location : This hybrid position offers a balanced schedule of three in-office days at our Burlington, NC office and two remote workdays per week, supporting both collaboration and flexibility.

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!

Primary Responsibilities :

• Oversee work assignments, ensuring efficient task distribution and timely completion.
• Generate and analyze inventory reports to guide decision-making.
• Proactively assess inventory throughout the day to optimize workflow and prioritize urgent cases.
• Communicate effectively with various departments to resolve discrepancies, including missing work files and IT platform issues.
• Audit employee work for accuracy, providing constructive feedback and coaching to enhance performance.
• Conduct one-on-one meetings with employees, fostering professional growth and setting annual goals.
• Offer timely support by answering employee and stakeholder inquiries.
• Train new hires and develop comprehensive training resources.
• Create and interpret complex SOPs, job aids, and special workflows for diverse processes.
• Design and lead engaging team meetings.
• Navigate multiple platforms and websites to facilitate prior authorization tasks.
• Perform specimen history research to assist with escalations, training, and troubleshooting.
• Deliver exceptional customer service with professionalism, patience, and empathy.
• Escalate critical issues to leadership when necessary.
• Identify and recommend process improvements to enhance efficiency.
• Maintain a thorough understanding of policies, guidelines, and payer requirements related to specialty testing (such as oncology, women's health, and other advanced diagnostics).
• Ensure compliance with specialty test regulations and proactively address any policy updates that impact workflow.
• Meet deadlines consistently while maintaining high accuracy and minimal errors.
• Complete required trainings punctually and thoroughly.

Qualifications :

Additional Desired Skills :

Application window closes : 10 / 09 / 2025

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees / certifications, as well as internal equity and market data.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including : Medical, Dental, Vision, Life, STD / LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Labcorp is proud to be an Equal Opportunity Employer : Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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